Privacy Policy
This Privacy Policy ("Policy") is incorporated into and governed by the Terms and Conditions. Please read this Privacy Policy carefully. This Policy describes how the Company or its suppliers (“we”,“us”,“our”,“Mwachangu ”) collect, store, protect and use your personal information. You accept this Privacy Policy by visiting our Platforms or using any of our services (“services”). If you do not agree to this Privacy Policy, you may not enjoy the better services we provide you. This policy is closely related to your use of our services. We recommend that you carefully read and understand the entire content of this policy, and make the choice you think is appropriate.
Financial product information disclosure
Examples of product information are as follows：
Loan Amount: ZMW 100 – ZMW 5000
Loan term: 91-180 days
Annual interest rate: 19.45% ~ 31.29%
Service fee rate: 1% ~ 3%
If you successfully apply for a 1000ZMW loan, you choose a repayment period of 90 days. The annual loan interest rate is 20%, and the service interest rate is 1%
Your final total cost will be as follows:
Daily interest rate: 0.05%
90-day interest: 49.32 ZMW
Service charge: 10 ZMW
Total repayment: 1059.32 ZMW
Your consent
By accessing this Mwachangu mobile application ("App") or Mwachangu website ("Site") (collectively, the "Platform") and using the services we provide, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy information. This Privacy Policy incorporates and is governed by the Platform Terms and Conditions. For purposes of this Privacy Policy, a user of the Services may be a customer/consumer, or any other person who uses the Services or accesses our Platform (“user”, “you” or “your”). If you do not agree to this Policy, or any part thereof, You may miss our better service.By confirming your consent to this Privacy Policy, Mwachangu will explain to you through this policy how we provide you with services to access, update, manage and protect your information.Information received by Mwachangu only used to provide services to you and will not be shared with any third parties or third party service providers, except as described in this Privacy Policy.
Our responsibilities to personal data
Mwachangu does not share data with third parties. Charges will only be made with your consent. Data will be transferred and uploaded via a secure connection (https), and your personal data is also encrypted in the backend system.
Permissions that we request from you.
We recommend that you carefully read and understand all of the following content, and make the choice you think is appropriate.
1. Coarse Location
When you need to apply for a loan product, since some products have certain requirements on the coarse location of the borrower, the loan product operator will decide whether to provide you with loan services based on your geographical coarse location. If you do not provide this permission, it may affect a better service experience for this loan product. We collect coarse location information from your device and upload it to https://app.mwachangu.com to reduce the risk associated with your account. You need to be in Zambia to be eligible for our services.
2. Installed Apps Data
Mwachangu uploads your installed apps list to https://app.mwachangu.com. Information for each installed application, including application and package name, installation and update time, all applications installed on the device. The program's version name. Data will be transmitted and uploaded through a secure connection (https), and data information is encrypted throughout.We use it to assess your creditworthiness and prevent loan fraud. Mwachangu will not share data with third parties without your permission. Only with your authorization, we will share data in accordance with your authorization.
3. Camera
Mwachangu may ask you to identify your face image, we will apply for this camera permission from you, you can take pictures or provide personal pictures. This is to verify your identity and prevent others from stealing your personal information for loan fraud.
4. Storage
To ensure the smooth use of the application. Mwachangu requires storage permissions so that your KYC and other related documents can be downloaded securely and saved on your phone. You can then easily upload the correct KYC related documents to expedite the loan application details filling and payment process.
5. Device Data
After your authorization, Mwachangu will obtain device information such as your mobile phone model, unique device code, UUID, and language used by the mobile phone.Mwachangu sends your information to https://app.mwachangu.com. We use some of your data to uniquely identify devices and prevent fraud. This also helps to enrich your credit profile and get you the best loan based on your profile. Data will only be collected with your consent and will be transmitted and uploaded over a secure connection (https), Mwachangu will not share data with third parties without your permission. Only with your authorization, we will share data in accordance with your authorization.
6. SMS Information
Mwachangu will upload and transmit your SMS data from your phone to https://app.mwachangu.com. SMS will be used to manage risks and conduct anti-fraud checks. Counterparty name/phone number and message text so that we can read the otp we sent to your phone and allow you to log in to the app automatically. Data will only be collected with your consent and will be transmitted and uploaded over a secure connection (https), Mwachangu will not share data with third parties without your permission. Only with your authorization, we will share data in accordance with your authorization.
7. Personal data collected to analysis
In summary, we inform you that when you request and provide your personal data through our website to obtain credit services from Mwachangu, Mwachangu will directly or indirectly obtain your personal information. Native Android application ("Application").
Mwachangu is subject to treat your following Personal Data with above mentioned means:
a) Identification data
b) Contact details
c) Occupation data
d) Financial data
e) Patrimonial data
f) Information from mobile phones and/or applications. Including, but not limited to, information related to your wireless service, including: (i) carrier; (ii) credit status; (iii) spending habits; (iv) mobile phone make and model; and (v) applications.
These data may be used to evaluate your application for credit information, verify your identity, assess and confirm your credit ability, and risk management.
8. Third Party Information
In the appropriate course of using our Services, we may collect information about you from a limited number of third parties, such as credit bureaus and other identity verification and fraud prevention services. The information we collect from such third-party sources is subject to the privacy policies you have agreed with those sources and your express consent. Mwachangu will not share data with third parties without your permission. Data will be transferred and uploaded via a secure connection (https). We use this data to create your profile, assess your credit situation and prevent loan fraud so we can provide you with the best possible service.
Data Security
All transmissions are protected by 128-bit SSL encryption. We only disclose your data to financial service providers, banks and our third party partners to facilitate loans or lines of credit. We will share your information with third parties in accordance with the confidentiality agreement.
Log Data
We would like to inform you that whenever you use our service, if there is an error in the application, we will collect data and information on your mobile phone (via third-party products), called Log data. This log data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, application configuration when using my Services, time and date you use the Services, and other statistical information.
Cookies
Cookies are files containing small amounts of data, usually used as an anonymous unique identifier. This information is sent to your browser from the websites you visit and stored in your device's internal memory. The Service does not explicitly use these "cookies". However, this app may use third-party code and libraries that use "cookies" to collect information and improve its services. You can choose to accept or decline these cookies and know when a cookie is sent to your device. If you choose to reject our cookies, you may not be able to use some parts of this service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We wish to inform users of this service that these third parties may have
access to their personal information. The reason is to perform the tasks
assigned to them on our behalf. However, they are obliged not to disclose
or use the information for any other purpose. Links to the privacy
policies of third-party service providers used by the app:
Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Security Precautions
Our platform is designed to protect your personal information and keep it accurate based on your confirmation. We implement reasonable physical, managerial and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt all sensitive personal information when we transmit this information over the Internet. We also require our registered third-party service providers to protect such information from unauthorized access, use and disclosure. Our platform has strict security measures to prevent information loss, misuse and alteration. We are committed to protecting and ensuring the security of the information you provide. We use Secure Sockets Layer (SSL)-based encryption to transmit information. We combine multiple steps of security in our products with state-of-the-art technology to ensure our systems maintain strong security measures.
Our efforts to prevent unauthorized access, alteration, disclosure or destruction of the information we hold include:
a. We use encryption to protect your data during transmission;
b. We provide security functions such as OTP verification to help you protect your account;
c. We review information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to our systems;
d. We restrict access to personal information by employees, contractors and agents who need it to process it. Anyone accessing this information is subject to strict contractual confidentiality obligations, and failure to comply with these obligations may result in disciplinary action or dismissal;
e. to comply with regulations and applicable laws;
f. We regularly review this Privacy Policy and ensure that we process your information in a manner consistent with it.
g. When we receive a formal written complaint, we will contact the complainant. We cooperate with the appropriate supervisory authority to resolve any complaints about data transfers that we cannot resolve directly with you.
Data Retention and Date Deletion
Mwachangu undertakes to protect your personal data from unauthorized access, misuse and disclosure using correct security measures depending on the type of data and how we process it. We retain your information to provide a seamless experience, to contact you when support is needed, and to your account to detect, mitigate, prevent and investigate fraudulent or illegal activity. We will retain your data in order to provide you with our services. We may also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Subject to this section, we may delete your data upon reasonable written request. You can send an email to our official website Mwachanguservices@gmail.com, email title APP name + registered mobile phone number + delete information, for example: email title: Mwachangu +260777777777 delete information. You cannot obtain the corresponding loan amount based on your historical credit records, and you will become a brand new user of our platform. At the same time, you may no longer be able to use our services due to data deletion.
Your Rights
We will use your data to compile statistics relating to our user base or loan portfolio and may disclose such information to any third party for such purposes, provided that such information remains anonymous. If we wish to use your information for marketing purposes, we will notify you prior to use. You have the right to prevent such use by notifying us that you do not wish such information to be disclosed within 10 days of receiving notice of the proposed use. You can also exercise your rights at any time at Mwachanguservices@gmail.com.
Contact Us
If you have any questions, comments, suggestions or complaints about this Privacy Policy or your personal information, please contact us through the following methods.
Mwachangu
Consumer Hotline：+260771398890
Consumer Email: Mwachanguservices@gmail.com
Official Website：https://www.mwachangu.com
Business Hours: Monday through Saturday 8:30 am to 5:00 pm
Company Address：10101 Mumana Road Olympia Lusaka, plot number 6616/A Number 39
